CAREERS

GAIN Capital offers many opportunities for those seeking to work and grow in a fast-paced, friendly environment

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Working at GAIN Capital

With a business spanning four continents, multiple products and thousands of markets, GAIN Capital is a fast-paced and dynamic industry leader. We value our employees, and know that we would not be where we are today without their imagination, teamwork and dedication. Providing a great service to our retail and institutional customers is our number one objective, and every one of our employees is focused on delivering the best possible trading experience.

Our current vacancies are listed below. If you don't see a suitable role here but you're inspired to want to work with us, please send your resume and CV to Careers@gaincapital.com.

Current vacancies across our global businesses and brands:

Role Summary:

Reporting to the Director – Internal Audit, the primary purpose of the role is to undertake a range of internal audit reviews (from initial planning through to draft report) as part of the overall delivery of the Annual Internal Audit Plan as well as SOX walkthroughs and testing. Additionally, the Senior Internal Auditor may be required to assist with the ongoing development of the Internal Audit function and the production of key management information.

Key Responsibilities:
  • For each assigned audit review:

    • Planning and fact finding

    • Risk and control identification and evaluation

    • Agreeing the scope of Internal Audit Reviews

    • Developing testing strategies and creation / updating of audit programs

    • Performing and documenting the audit testing and working papers with appropriate supporting evidence

    • Documenting the record of findings

    • Preparing the draft audit report to document findings with observations and recommendations

    • SOX testing (planning, risk assessment, walkthroughs, testing)

    • Ability to work independently

  • Additional responsibilities include the following:

    • Developing and maintaining strong working relationships with the business

    • Participating in any special projects / investigations / ad-hoc assignments as required

    • Contributing to the ongoing development of the department and its methodologies / processes

    • Assisting with audit issue tracking and follow-up

Skills, Knowledge & Experience Required:
  • Required:

    • Educated to degree standard or equivalent

    • At least five years internal / external audit experience (preferably a mix)

    • Good working knowledge of SOX

    • Good working knowledge of internal audit methodology, internal audit best practice and professional standards

    • Good working knowledge of Microsoft Office applications – Word, Excel, PowerPoint, Outlook, Visio

    • The ability to gather, analyse and evaluate facts, and present concise oral presentations and written reports

    • Ability to interact with Executives

    • Relevant professional qualification (e.g. CPA / CA / CIA)

    • Audit experience with a public accounting firm

  • Desirable:

    • Additional audit or industry related qualifications e.g. CISA / QiCA

    • Audit experience within the financial services industry

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

If you are a passionate, customer-centric marketer who is creative, analytical and thrives in a highly collaborative and dynamic environment – this role is for you.

We are looking for a highly analytical and experienced digital marketing professional to lead our global marketing acquisition efforts to drive new accounts and revenue growth for FOREX.com, GAIN Capital’s globally-recognized, award-winning service for retail traders. As Director of Acquisition Marketing, you will oversee all digital acquisition efforts and be responsible for acquisition targets and KPIs such as new funded accounts, cost per account, (CPA) and improvement of ROI by channel and marketing campaign.

Key Responsibilities:
  • Responsible for a multi-million dollar annual budget, including the management of monthly spend, setting annual KPI and targets, quarterly forecasting against acquisition and revenue goals, and weekly/monthly reporting

  • Collaborate with brand marketing and other cross-functional teams for campaign development & execution

  • Work closely with our in-house media team to identify new sources of customer acquisition, scoping out new areas to increase marketing spend efficiency, and defining the focus for testing/analysis/experimentation across all channels

  • Responsible for the day-to-day management and evaluation of all internal and external resources required to deliver on the acquisition marketing strategy, including agency briefing, contract negotiations, target/KPI setting and evaluation, reporting, and relationship management

  • Manage all client acquisition touch-points across all device platforms in a structured and measurable manner by collaborating with global stakeholders including; performance media, client management, sales, customer experience, customer lifecycle management, onboarding, etc.

  • Drive optimization efforts across all channels to improve results and ROI, including multivariate, A/B and offer testing

  • Monitor, evaluate, and report on campaign and acquisition success against targets

Skills, Knowledge & Experience Required:
  • Minimum of 7 years digital marketing experience

  • Highly numerate and analytical, with the ability to analyze/synthesize complex data and utilize it to develop strategic initiatives

  • Deep understanding of marketing attribution modeling, as well as a core understanding of how different marketing channels complement each other

  • Demonstrated cohesive end-to-end thinking in defining, creating and executing marketing campaigns

  • Very strong execution skills and ability to drive tight project management

  • Ability to work in a dynamic, fast changing environment with a strong attention to detail, communicate effectively and work well in a cross functional environment

  • A questioning, curious mind with a desire to continuously improve status quo

  • Excellent written and verbal communication skills

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

If you are a results-driven marketer with superior attention to detail, great communication skills (both verbal and written), and are excited to get into the nitty-gritty of campaign execution – this role is for you.

We are looking for a highly analytical digital marketer to help execute on our global marketing acquisition efforts for FOREX.com, GAIN Capital’s globally-recognized, award-winning service for retail traders. In this role, you will play a key role in driving new accounts and revenue growth through the execution and management of customer acquisition strategies across paid search, paid social, display, organic search, and affiliates channels. Reporting to the Director, Acquisition Marketing, you will be measured on your ability to deliver on our acquisition targets and conversion metrics such as new submitted and approved applications, funded accounts, cost per account, (CPA) and improvement of ROI by channel and marketing campaigns.

Key Responsibilities:
  • Management of client acquisition activities that drive greater engagement with the brand, site visits and improve conversion rates throughout the defined and agreed acquisition user journeys.

  • Manage the development and execution of campaigns to meet marketing calendar requirements

  • Lead testing strategy across major acquisition channels including search, display & social

  • Develop A/B & multivariate testing on campaigns to optimize performance

  • Partner with the creative team to generate new content and creative treatments

  • Monitor industry trends and best practices to stay up to speed and ahead of the competition.

  • Work with marketing insights, digital media, and acquisitions team to develop frame work to identify, monitor and report on key KPIs

  • Prepare weekly and monthly reports on campaign performance

Skills, Knowledge & Experience Required:
  • 3+ years’ experience in B2C digital marketing with focus on driving execution of lead generation and conversion

  • Knowledge of Google Analytics

  • Experience with Adwords and Facebook Editor

  • Experience with Optimizely or other A/B testing tool a plus

  • Proficient in Excel and comfortable working with simple data to analyze performance and lift in campaigns

  • Understanding of key industry metrics (CTR, CPC, CVR, etc.) and variables (Quality Score) and the ability to recognize how they might impact the business

  • Self-starter with excellent organization skills and attention to detail

  • Strong writing skills – the ability to write accurate campaign briefs and where required campaign content

  • Ability to work to tight deadlines and to prioritize effectively

  • Contribute to a team culture of testing, optimizing, and continually improving

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

If you have a passion for results, strong organizational skills, and a track record of being able to analyze data, provide actionable insights and act on them to grow market share and increase customer satisfaction - this role is for you.

We are looking for a talented customer lifecycle strategist to lead our lifecycle marketing for FOREX.com, GAIN Capital’s globally-recognized, award-winning service for retail traders. In this role, you will be responsible for finding innovative ways to nurture long-term customer relationships, reduce churn, and improve engagement and lifetime value. You will set the vision and strategy for customer journeys/ lifecycle marketing, from onboarding/activation to retention and win-back strategies, leveraging customer segmentation and personalization.

Key Responsibilities:
  • Create best in class customer journeys considering and leveraging appropriate channels (site, email, mobile in-app/push, in-platform, social, etc.)

  • Work with insights and web analytics teams to identify places in the customer journey where customers disengage, then develop strategies to identify, retain, and win back customers

  • Drive continued optimization and evolution of the customer journey that drive meaningful business growth by setting goals, tracking, and analyzing tactics to determine level of impact

  • Leverage our customer segmentation model to advance our automation & event triggered marketing capabilities to ensure we are delivering the right message, in the right channel, to the right customer at the right time

  • Define and document project briefs, business rules, data/technical requirements, system integrations as well as process and procedures for all lifecycle marketing campaigns

  • Work in close partnership with stakeholders across Marketing, Client Management, Sales, Product Delivery and Engineering teams

  • Deliver monthly reports detailing performance against key engagement and retention metrics

  • Conduct ongoing A/B testing for optimization

  • Work with marketing, product, technology and BI teams to advance systems and data/tech requirements to continually improve the amount of intelligence we have for relevant, real-time trigger based marketing

Skills, Knowledge & Experience Required:
  • 5+ years direct to consumer experience in a CRM or lifecycle marketing role

  • Proven track record of working at the strategic and tactical level to develop multi-channel marketing campaigns and innovative CRM initiatives

  • Strong knowledge of CRM platforms and technologies, specifically Exact Target/Salesforce

  • Highly data driven with a proven track record of optimizing programs to drive overall company goals and metrics.

  • Test and learn mindset

  • Strong project management skills including conceptualization, driving alignment, planning resources, managing deadlines and objectives, delivering analysis and recommendations

  • Excellent attention to detail.

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

The CRM Program Manager is responsible for leading the execution of the global CRM strategy for the GAIN Capital brands across all regions. In this role, you will collaborate closely with leaders across multiple business user groups and global teams to execute CRM strategies that are aligned to the short-term and long-term goals of the business, focused on building capabilities and business processes designed to optimize the overall customer experience.

One of GAIN Capital strategic priorities is to leverage CRM to better engage with customers throughout their end-to-end journeys -- customer obsession that will drive higher levels of company revenue. The key objectives of this position will be to help grow revenue by successfully delivering enhanced sales and marketing capabilities, tools and processes that enable customer facing teams to deliver high quality, cost-efficient service. Measurements of success include improved customer engagement and retention metrics, lower service costs, and higher overall customer satisfaction.

This position reports to the SVP of Product Delivery.

Key Responsibilities:
  • Lead a cross-functional team to develop the strategic CRM roadmap with the goal of aligning business processes with customer strategies that build customer engagement and loyalty

  • Maintain the global CRM roadmap, including sequencing and timing of capabilities and features

  • Build relationships with operational leaders across the business, including sales, brand and regional marketing, partnerships, and customer operations, to develop an intimate understanding of needs, priorities, strategies and plans. Ensure compliance, BI and technology requirements are fully considered in all plans

  • Triage all incoming requests to ensure strategic relevance

  • Prioritize requirements collaboratively with cross-functional stakeholders and technology leads

  • Establish milestones and manage the implementation and evolution of our CRM roadmap

  • Lead internal communication to ensure stakeholders and management are well-informed regarding program objectives, priorities, progress and timelines

  • Lead CRM projects and ensure alignment with PMO governance and standards

  • Coordinate with cross-functional teams to ensure a successful launch of solutions through collaborative design sessions and training

  • Champion CRM concepts and capabilities to senior leaders and drive adoption across the enterprise

  • Manage vendor relationships and keep up to date with new features and functionalities

Skills, Knowledge & Experience Required:
  • Bachelors degree, Masters or MBA preferred

  • A minimum of 7 years of program management experience

  • Good working knowledge of the application of Marketing technologies stack for customer experience / CRM / digital media

  • Current Experience with Salesforce Sales, Service and Marketing clouds

  • Strong customer focus (both internal & external) and understanding of CRM principles and strategies

  • A team player, with a demonstrated record of partnering with teams across the organization and influencing to achieve alignment and business results across multiple teams who may have different goals

  • Strong strategic mindset. Complex and innovative problem-solving, analytical, and critical thinking capabilities. Understands the business and is able to connect business challenges and CRM strategy/tactics

  • Strong communication skills (verbal and written)

  • Disciplined; has the ability to manage competing priorities and operate effectively within a highly matrixed, global organization

  • Excellent cross functional project management experience with an ability to partner with and motivate others

  • Strong leadership and people management skills, with demonstrated ability to recruit and develop team members

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

Client Onboarding is an important and instrumental part of our operations since it serves as one of the first opportunities to make an impression on our customers. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure transparency around our processes and promote efficient and smooth end-to-end onboarding of prospective clients.

Key Responsibilities:
  • Perform due diligence on new account applications and documents for retail, corporate, and Introducing Broker customers as part of the client onboarding process to ensure the information is verified and compliant.

  • Thorough understanding of onboarding practices and regulations pertaining to AML & KYC.

  • Support timely and accurate account processing by working closely with internal teams to resolve issues and open new accounts in accordance with our service levels.

  • Ability to build relationships interacting effectively with key internal and external clients.

  • Identify gaps in required client documentation to approve new accounts.

  • Keep team management informed of processing issues and red flags.

  • Perform tasks relating to account maintenance and New Account operational processes.

  • General Administration work, including filing and scanning paperwork.

  • Create and manage user accounts and permissions.

  • Manage and fulfill internal projects or other individual tasks as delegated.

  • Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our onboarding process.

Skills, Knowledge & Experience Required:
  • Must be determined, passionate and adaptable.

  • Ability to effectively work among a solution driven team.

  • Proven organizational and prioritization skills.

  • Ability to multitask and be a proactive team player.

  • Detail oriented with an ability to think beyond the scope of the task.

  • Excellent verbal, written and interpersonal communication skills. Must be able to communicate clearly and effectively to our external partners.

  • Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high volume vigorous environment.

  • Computer proficiency in Microsoft Windows environment.

  • Fluent in English (ability to translate Russian, Arabic or Japanese a plus).

  • Prior operational/back office, customer service, or related experience a plus.

  • Bachelor’s Degree in related field.

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

Software engineer with expert level C++ programming skill, .NET programming skill and expert level Object oriented design skills. Responsible for all aspects of MetaTrader 4/5 plugin and interface development and integration with the organization’s core trading platforms.

Key Responsibilities:
  • Responsible for MetaTrader 4/5 C++ plugin development and integration with the organization’s core trading platforms

  • Backup contact for the organization’s MetaTrader trading platforms and architecture

  • Exercise good planning and problem solving skills while working in a fast-paced environment

  • Quickly builds an in-depth knowledge of the applications and data architectures

  • Responsible for consistency in delivery, ensures consistent naming conventions, code styling and best practices are used throughout all projects.

  • Ensures all development work is fully documented and complies with the organization’s documentation standards.

Skills, Knowledge & Experience Required:
  • BS degree or equivalent work experience

  • 4+ years of application and system development experience

  • Experience with the MetaTrader 4/5 trading platforms a plus.

  • Expertise and experience using Microsoft Visual Studio 10+, .NET framework, C++, TCP/IP Sockets, Boost C++ Libraries, C#, SQL, TFS

  • Expertise and experience in object-oriented, event driven, and multi-threaded systems architectures.

  • Experience in SQL Server Database design and diagnostics.

  • Understanding of distributed messaging (TIBCO EMS) a plus.

  • Understanding of real time transactional processing and the persistence and maintenance of state across distributed systems a plus.

  • Experience in unit and integration testing

  • Experience with financial systems

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.