With a business spanning four continents, multiple products and thousands of markets, GAIN Capital is a fast-paced and dynamic industry leader. We value our employees, and know that we would not be where we are today without their imagination, teamwork and dedication. Providing a great service to our retail and institutional customers is our number one objective, and every one of our employees is focused on delivering the best possible trading experience.
Our current vacancies are listed below. If you don't see a suitable role here but you're inspired to want to work with us, please send your resume and CV to email@example.com.
Current vacancies across our global businesses and brands:
GAIN Capital’s Senior Salesforce Analyst is responsible for supporting the continuous improvement of the company’s Salesforce.com instance as it relates to our CRM initiatives. Reporting to the Sr. Manager, CRM Strategy, this role works closely with the Salesforce.com development team taking on business administrator functions providing day-to-day support to multiple user groups and global teams for requirements gathering, maintenance, testing, reporting and training of company-wide - CRM systems. Areas of focus include marketing/sales/customer support operations efficiencies, reporting, documentation, training, and user adoption.
The ideal candidate will be self-motivated, detail oriented and have excellent problem solving abilities. They will deal successfully with ambiguous problems, taking full control and responsibility for finding solutions, and will drive towards simple solutions to complex problems.
Support the Sr. Manager, CRM Strategy to communicate with business at all levels, interface with various teams to support the design and implementation of new CRM capabilities
Work as Salesforce business administrator to maintain the functional areas of Salesforce, including data management, contacts, leads, campaigns, etc.
Perform business analysis and develop requirements based on user needs and collaborate to enable Salesforce.com solutions facilitating proof of concepts, enhancements, testing and support activities
Triage requests for business prioritization and build use cases to clarify requirements for lead routing, assignment rules, etc.
As Salesforce Business Administrator carry out data maintenance
Participate in data integration process with other enterprise applications
Review existing merge rules in DupeBlocker with marketing and other stakeholders; recommend updates where appropriate and perform processes to continuously monitor data quality and integrity in platform applications
On-going data clean-up and de-duplication with consideration on multiple tools including Salesforce.com Sales and Marketing Clouds
Perform and improve standard operating procedures ensuring data quality and synchronization across systems
Support organization in the understanding of data controls and consistency
Make recommendations to management for data quality
Reports and Analysis
Liaise with Marketing Insights team to deliver campaign reporting, client metrics, etc. to contribute towards building unified view of customer data
Enable business insights to Salesforce users and executive team, working with stakeholders to identify and present KPIs in Salesforce.com Reports and Dashboards
Responsible for User Acceptance Testing
Maintain and enforce Salesforce.com best practices
Review, analyze, and create detailed documentation of use cases, business processes along with user’s needs including release notes, workflow, data, functions, and steps required to develop or modify processes/systems
Document process workflows and make appropriate recommendations to impact operational efficiencies
Document changes to the design and implementation of Salesforce.com
Create detailed test plans for implementing new functionality, ensuring compatibility with existing processes
Support users and user adoption
Monitor user adoption and help drive adoption companywide(e.g., additional training sessions, well-organized & informative presentations)
Understand and navigate the application(s) accurately to support users and troubleshoot issues
Script, coordinate, manage and conduct training documentation and training sessions for new releases and on-going improvements
Provide one-on-one user coaching
Bachelor’s degree or equivalent
Salesforce.com Administrator Certification and 2+ years of Salesforce Administrator experience configuring SFDC for 100+ users
Strong customer focus (both internal & external) and understanding of CRM principles and strategies
Familiarity with the basic business processes of sales, marketing, and customer support
A team player, adept at working across departments to ensure user adoption and satisfaction
Demonstrated project management and analytical skills in order to take action against the requested changes and detailing the necessary customizations
Ability to plan and execute small to medium size projects; estimate resources and time required; and provide daily and/or weekly status reports
Strong organization, communication and interpersonal skills
Flexibility to meet continuously changing priorities and challenges
Demonstrated knowledge of database concepts; Ability to Extract, Manage and Import data
Familiarity with complex Excel functions such as vlookup and Pivot tables is preferred
Client Onboarding is an important and instrumental part of our operations since it serves as one of the first opportunities to make an impression on our customers. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure transparency around our processes and promote efficient and smooth end-to-end onboarding of prospective clients.
Perform due diligence on new account applications and documents for retail, corporate, and Introducing Broker customers as part of the client onboarding process to ensure the information is verified and compliant.
Thorough understanding of onboarding practices and regulations pertaining to AML & KYC.
Support timely and accurate account processing by working closely with internal teams to resolve issues and open new accounts in accordance with our service levels.
Ability to build relationships interacting effectively with key internal and external clients.
Identify gaps in required client documentation to approve new accounts.
Keep team management informed of processing issues and red flags.
Perform tasks relating to account maintenance and New Account operational processes.
General Administration work, including filing and scanning paperwork.
Create and manage user accounts and permissions.
Manage and fulfill internal projects or other individual tasks as delegated.
Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our onboarding process.
Must be determined, passionate and adaptable.
Ability to effectively work among a solution driven team.
Proven organizational and prioritization skills.
Ability to multitask and be a proactive team player.
Detail oriented with an ability to think beyond the scope of the task.
Excellent verbal, written and interpersonal communication skills. Must be able to communicate clearly and effectively to our external partners.
Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high volume vigorous environment.
Computer proficiency in Microsoft Windows environment.
Fluent in English (ability to translate Russian, Arabic or Japanese a plus).
Prior operational/back office, customer service, or related experience a plus.
Bachelor’s Degree in related field.
Active communication across all departments, including Compliance, Accounting, Sales, Client Services, Partner Relations/Business Development
Utilizes a personal computer, standard and specialized software, and standard office equipment such as the telephone, fax, copier, etc. Proficient in Microsoft office(including MS Project).
Works in an air-conditioned, well-lighted office, moderate noise level.
Gain Capital Group, LLC is a direct access futures brokerage firm that offers online trading of Futures markets through our proprietary trading platform.
The goal of GAIN Futures is to provide premier customer service combined with the best direct access futures trading platform. Presently we are growing at an unprecedented rate and have an immediate opening in IT as a Software Engineer.
Gain Capital Group, LLC is seeking an experienced, energetic, enthusiastic, and hard working Software Engineer to develop applications for a wide variety of financial products, applying knowledge of full-lifecycle application development. Candidate will work independently, with individual responsibility for the quality and effectiveness of applications, while working in an environment of change and growth, with exposure to and learning of cutting-edge technology. Candidate must be able to apply knowledge of application design principles, practices, systems development and analysis. Candidate will also adhere to existing design/development/QA methodologies and analyze requirements and architect new software systems while maintaining the integrity of existing applications.
Software modeling and simulation Front end GUI design
Software testing and quality assurance
Evaluate and identify new technologies for implementation
Maintaining systems by monitoring and correcting software defects
Performance tuning, improvement, balancing, usability, automation
Support, maintain and document software functionality
Integrate new software with existing systems
Software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis
Working closely with other staff, such as project managers, systems analysts, and sales and marketing professionals
Consulting with colleagues concerning the maintenance and performance of software systems and asking questions to obtain information, clarify details and implement information
Problem-solving and thinking laterally as part of a team, or individually, to meet the needs of the project
Successful candidates must have a Bachelor’s degree in Computer Science/Information Systems
At least 5 years’ experience in Microsoft.NET / C# / SQL
Extensive client/server programming skills, specializing in Microsoft products and technologies
Solid skills in performing the entire software development life cycle including designing, coding and testing
Strong knowledge of object oriented principles and design
Excellent problem solving skills
Strong understanding in design, development and debugging of multithreading software projects
Preferred skills also include C / C++ / Win32
GAIN Capital Holdings, Inc. (NYSE: GCAP) is a global provider of online trading services, specializing in foreign exchange, contracts for difference (CFDs), and futures, servicing a diverse client base of retail and institutional investors from over 140 countries. GAIN Capital operates FOREX.com® and City Index, which provide active traders access to global OTC markets. We are headquartered in Bedminster, NJ with 800+ staff across North America, Europe and Asia Pacific.
At GAIN Capital, we look for high integrity candidates with a can-do attitude, who value teamwork, innovation and personal and professional growth.
We are currently looking for a talented individual to join our Finance team in Bedminster, NJ.
Management and ownership of the Company’s internal controls over financial reporting in compliance with section 404 of the Sarbanes-Oxley Act of 2002. This responsibility includes designing, documenting, and implementing internal controls that are both automated and manual.
Ensure quarterly financial control sub-certifications are completed
Develop and train financial and non-financial personnel to execute controls according to company policies
Assist the Director and Manager in overseeing the Company’s accounting policies, including compliance with existing policies and implementation of new policies
Assist the Director and Manager in accounting research, including staying current on changes to accounting pronouncements and guidance under U.S. GAAP, interpreting new accounting requirements, and preparing memos covering complex areas
Complete quarterly closing processes, including gathering financial data and preparing supporting schedules for SEC filings, and managing close calendars
Assist in the month end consolidation process, including gathering data from underlying ledgers, mapping to the consolidation, and making the consolidation useful for various groups
Carry out the intercompany process, which includes reconciliations and reporting of intercompany balances
Support the external reporting process, ensuring the Company’s financial statements, are prepared in accordance with U.S. GAAP and SEC requirements
Assist with preparing Board of Directors reports, earnings presentations, proxy statements, 8-Ks, and monthly operating metrics
Work with external audit to coordinate substantive testing procedures, controls testing, and review of financial statements in a timely and efficient manner
4+ years of experience in public accounting serving publicly-traded companies preferably in the financial services sector
Big 4 public accounting experience a plus
Excellent knowledge of Sarbannes-Oxley requirements, the COSO 2013 framework and the design and management of integrated internal control processes.
Experience of multi-currency complex consolidations
Excellent knowledge of U.S. GAAP, including ability to research accounting literature, establishes a position and develops procedures for implementation.
Strong communication skills – both verbal and written.
Proficiency in Microsoft Office software applications.
Great Plains, FRX and SUN accounting experience preferred
Webfilings SEC filing system experience preferred
The individual in this role is responsible for the day to day operational management of the Partnership business (B2B) of GAIN Capital. This person will be responsible for partner administrative on-boarding, setup and managing partner inquiries. Success for this person will be determined by achieving baseline service levels for on-boarding times, response time for inquiries and providing high quality level of service.
Manage onboarding of new partners, including collecting and verifying KYC documentation and coordinating approval with Compliance.
Operational setup of all partners in all applicable systems.
First line support for all partners which includes efficient handling of partner inquiries, issue resolution and facilitating to backline teams or RM when necessary.
Representation and involvement in projects affecting partners.
Sending mass email communications to partners, either regular or ad hoc.
Look to create efficient business processes, internally and for partners. Work internally to resolve and implement.
Update and reconcile Partner Rebates and payments
Other duties as assigned including, but not limited to, participation in process improvement initiatives
Experience in a customer facing operational role, financial services experience a plus.
Strong computer skills including the ability to learn proprietary software.
Excellent interpersonal skills and a customer service approach to problem solving
Excellent verbal and written communications skills
Ability to understand end-to-end processes and their interdependencies
Ability to work well across functional teams to resolve partner inquiries.
Good time management skills, ability to prioritize work and judgment of how to use time / meetings effectively
Ability to adapt to as well as assist in implementing and driving change.
Client Treasury is an important and instrumental part of our operations since it serves as the function of client funds management. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure customer transactions are done in a timely and accurate manner to ensure a positive client experience.
Support back office operations in processing customer transactions (deposits, withdrawals, transfers)
Facilitate inbound and outbound payments (wire transfers, credit cards, e-checks, checks)
Help the firm manage risks associated with financial transactions
Keep team management informed of processing issues and red flags
Manage and fulfill internal projects or other individual tasks as delegated
Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our client treasury process
Provide training and assistance to new hires
Prioritize, escalate operational issues as needed
Daily accounting reconciliations and 10K reports reviews
Bachelor’s Degree in related field
Fluency in Mandarin is required
Computer proficiency in Microsoft Windows environment
Superior customer service skills
Proven ability to effectively work among a solution driven team
Proven organizational and prioritization skills
Ability to multitask and be a proactive team player
Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high volume vigorous environment
Must have a strong passion to learn Financial Operations and Global Banking
Prior operational/back office, customer service, or related experience a plus
Active communication across all departments, including Compliance, Accounting, Sales, Customer Service…
Written and verbal communication with major banks
Utilizes a personal computer, standard and specialized software, and standard office equipment such as the telephone, fax, copier, etc. Proficient in Microsoft office (including MS Project)
Works in an air-conditioned, well-lighted office, moderate noise level
BA/BS Degree, Strong communication skills, both written and verbal, extremely detail oriented, with strong organization and time management skills
Technology background a plus
Positions in Client Service are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Individuals get the job done by accurately applying procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships.
As one of the world's leading Forex securities servicers, we combine unrivalled client service with innovative technology that delivers rich client data in user-friendly systems. Financial Representatives are highly trained, motivated professionals that deliver services and solutions that exceed client expectations.
Being part of a team dedicated to handling all aspects of the customer experience.
Handle incoming trading inquiries and client issues via phone, email and live, interactive chat.
Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products
Place Spot FX, CFD's and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets and economic conditions
Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools
Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results
Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers.
Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services, etc.
Excellent consultative, rapport-building, listening and communication skills.
Ability to identify client interests or needs and offer services or solutions in a proactive manner
Demonstrate a positive and professional image at all times
Strong mathematical, analytical and problem solving skills
Strong attention to detail with emphasis on accuracy and timeliness
Ability to determine minimum maintenance requirements for all currency pairs, CFD's , metals and commodities.
The ability to calculate the liquidation values of the products we offer.
Fluency in Mandarin
College graduate or 2yr Customer service experience
Integrity and the ability to handle sensitive information and maintain confidentiality
Excellent listening, written, and verbal communication skills
Effective conflict resolution and problem solving skills
Approachable, flexible, dependable, and conscientiousness
Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously.
Keen interest in the investment and financial services fields
Demonstrates self-confidence and the ability to maintain composure in difficult situation
We will provide on the job training, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills, strong attention to detail and a "service" mindset in order to support GAIN's customers in the demanding, real-time environment of active trading.
Series 7, 63, 3 and 34 licenses preferred 2+ years' work experience in a related brokerage environment.
BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training.