CAREERS

GAIN Capital offers many opportunities for those seeking to work and grow in a fast-paced, friendly environment

contact us

Working at GAIN Capital

With a business spanning four continents, multiple products and thousands of markets, GAIN Capital is a fast-paced and dynamic industry leader. We value our employees, and know that we would not be where we are today without their imagination, teamwork and dedication. Providing a great service to our retail and institutional customers is our number one objective, and every one of our employees is focused on delivering the best possible trading experience.

Our current vacancies are listed below. If you don't see a suitable role here but you're inspired to want to work with us, please send your resume and CV to Careers@gaincapital.com.

Current vacancies across our global businesses and brands:

Role Summary:

Reporting to the Senior Internal Auditor / Senior Internal Audit Manager the primary purpose of the role is to execute testing for internal audit reviews and Sarbanes Oxley purposes as set out in the Annual Internal Audit Plan.

Key Responsibilities
  • Assist in planning and delivering internal audit testing.

  • For each review assist with:

    • Planning and fact finding

    • Risk and control identification and evaluation

    • Developing testing strategies and creation / updating of audit programs

    • Performing and documenting the audit testing with appropriate supporting evidence

    • Documenting the results of testing

  • Developing and maintaining strong working relationships with the business

  • Assisting with special projects / investigations / ad-hoc assignments as required

Skills, Knowledge & Experience Required
  • Student Level (Graduate / Undergraduate)

  • A desire to obtain a working knowledge of internal audit methodology, internal audit best practice and professional standards

  • Good working knowledge of Microsoft Office applications – Word, Excel, PowerPoint, Outlook

  • The ability to gather, analyse and evaluate facts, and present concise oral presentations and written reports

  • Excellent interpersonal skills

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

Client Treasury is an important and instrumental part of our operations since it serves as the function of client funds management. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure customer transactions are done in a timely and accurate manner to ensure a positive client experience.

Key Responsibilities:
  • Support back office operations in processing customer transactions (deposits, withdrawals, transfers)

  • Facilitate inbound and outbound payments (wire transfers, credit cards, e-checks, checks)

  • Help the firm manage risks associated with financial transactions

  • Keep team management informed of processing issues and red flags

  • Manage and fulfill internal projects or other individual tasks as delegated

  • Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our client treasury process

  • Provide training and assistance to new hires

  • Prioritize, escalate operational issues as needed

  • Daily accounting reconciliations and 10K reports reviews

Skills, Knowledge & Experience Required:
  • Entry level position

  • Bachelor’s Degree in related field

  • Fluency in Mandarin is a plus

  • Computer proficiency in Microsoft Windows environment

  • Superior customer service skills

  • Proven ability to effectively work among a solution driven team

  • Proven organizational and prioritization skills

  • Ability to multitask and be a proactive team player

  • Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high volume vigorous environment

  • Must have a strong passion to learn Financial Operations and Global Banking

  • Prior operational/back office, customer service, or related experience a plus

  • Flexibility is a must as we operate 24 hours a day.

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

GAIN Capital Holdings, Inc. (NYSE: GCAP) is a global provider of online trading services, specializing in foreign exchange, contracts for difference (CFDs), and futures, servicing a diverse client base of retail and institutional investors from over 140 countries. GAIN Capital operates FOREX.com® and City Index, which provide active traders access to global OTC markets. We are headquartered in Bedminster, NJ with 800+ staff across North America, Europe and Asia Pacific.

At GAIN Capital, we look for high integrity candidates with a can-do attitude, who value teamwork, innovation and personal and professional growth.

Key Responsibilities:
  • Management and ownership of the Company’s internal controls over financial reporting in compliance with section 404 of the Sarbanes-Oxley Act of 2002. This responsibility includes designing, documenting, and implementing internal controls that are both automated and manual.

  • Ensure quarterly financial control sub-certifications are completed

  • Develop and train financial and non-financial personnel to execute controls according to company policies

  • Assist the Director and Manager in overseeing the Company’s accounting policies, including compliance with existing policies and implementation of new policies

  • Assist the Director and Manager in accounting research, including staying current on changes to accounting pronouncements and guidance under U.S. GAAP, interpreting new accounting requirements, and preparing memos covering complex areas

  • Complete quarterly closing processes, including gathering financial data and preparing supporting schedules for SEC filings, and managing close calendars

  • Assist in the month end consolidation process, including gathering data from underlying ledgers, mapping to the consolidation, and making the consolidation useful for various groups

  • Carry out the intercompany process, which includes reconciliations and reporting of intercompany balances

  • Support the external reporting process, ensuring the Company’s financial statements, are prepared in accordance with U.S. GAAP and SEC requirements

  • Assist with preparing Board of Directors reports, earnings presentations, proxy statements, 8-Ks, and monthly operating metrics

  • Work with external audit to coordinate substantive testing procedures, controls testing, and review of financial statements in a timely and efficient manner

Skills, Knowledge & Experience Required:
  • 2+ years of experience in public accounting serving publicly-traded companies preferably in the financial services sector

  • Big 4 public accounting experience a plus

  • Knowledge of Sarbanes-Oxley requirements, the COSO 2013 framework and the design and management of integrated internal control processes.

  • Experience of multi-currency complex consolidations

  • Excellent knowledge of U.S. GAAP, including ability to research accounting literature, establishes a position and develops procedures for implementation.

  • Strong communication skills – both verbal and written.

  • Proficiency in Microsoft Office software applications.

  • Great Plains, FRX and SUN accounting experience preferred

  • Workiva SEC filing system experience preferred

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

The Private Client Strategist is tasked with growing GAIN’s client base for VIP and other high value client segments for the GAIN Capital Group

This role services existing high value clients and proactively acquires clients across GAIN’s high value segments. Key to the success of this role is the ability to cultivate existing relationships while proactively sourcing other potential traders to join the Private Client group (via reactivation or promoting upwards though the value segments)

Key Responsibilities:
  • Build and maintain relationships with top tier clients that are personalized to their trading styles and needs

  • Manage inbound and outbound client communications to keep clients engaged with markets and with GAIN Capital, including the support of new product releases, regulatory changes, risk management and other corporate activities

  • Manage the efficient and accurate execution of client trades and orders as needed, including executing complex instructions requiring trade desk support

  • Manage the onboarding of identified high value of clients, leveraging segmentation model lead and other tools

  • Work with clients to resolve trade disputes and other account related activities

  • Identify opportunities to increase the value of these top tier clients to GAIN

  • Identify opportunities to promote non-Private Client segments up into the high value tiers

  • Encourage and support referrals from existing clients

  • Identify opportunities for GAIN to improve its services for high value clients through insight into competitor offerings and developing relationships that allow real understanding of the needs and challenges of our top tier clients

  • Manage operational coordination with trading, risk, operations, marketing, & compliance

Skills, Knowledge & Experience Required:
  • Monetary Authority of Singapore licensing essential (Capital Markets and Financial Advisory Services)

  • Minimum 5 years Financial services experience

  • Bachelor’s Degree in any discipline

  • A strong commercial mindset to drive revenue generating relationships, as well as customer-orientated service perspective to support GAIN’s customers in the demanding, real time environment of active trading

  • Proactive, KPI-driven representative able to manage his own client base but driven to source new relationships on own accord

  • In-depth understanding of the underlying fundamentals of financial markets and FX/CFD trading in particular

  • Thorough understanding of technical analysis

  • Excellent communication skills, strong attention to detail

  • Experience with CRM (Salesforce or comparative platform) tools

  • Commitment to continuous improvement

  • English and Mandarin language proficiency

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

We are seeking an experienced WordPress developer that will be responsible for both back-end/front-end development and UI design. Candidate will work in a team environment with individual responsibility for the quality and effectiveness of applications, while working in an environment of change and growth. Candidate will also adhere to existing design/development/QA methodologies as well as analyze requirements and develop while maintaining the integrity of existing websites and applications.

Key Responsibilities
  • WordPress Frontend and Backend design/development/testing/debugging

  • Ensuring high-performance and availability of all WordPress sites

  • Involvement in Production Systems Issue Analysis and Resolution

Skills, Knowledge & Experience Required
  • Solid grammar, typing, writing and verbal communication skills

  • A bachelor's degree in Computer Science or equivalent experience

  • Candidate should be highly experienced in Web UI Design including experience with designing responsive layouts with mobile device support

  • Candidate should have a minimum of 3 – 4 years’ experience in the following:

    • WordPress development primarily using PHP, MySQL, HTML5, CSS3, and JavaScript.

    • PHP development

    • MySQL database design/development

    • HTML5, CSS3 and JavaScript development

      • Experience with CSS preprocessors like SASS & LESS is preferred.

  • Candidate must have some experience in the following:

    • Using Bootstrap to create responsive layouts

    • Using GruntJS with WordPress

    • Using the Genesis layout framework for WordPress

    • Using GIT repositories for source control (ex: BitBucket, GitHub)

    • Creating SEO optimized websites and content

    • Consuming HTTP web services with varying response formats (XML/SOAP, JSON)

Experience With The Following Is A Plus
  • Graphic design

  • Web development with ASP.NET/C#

  • Google web tools such as Google Analytics

  • HubSpot API

  • Authorize.net API

  • Advanced Custom Fields WP Plugin

  • Gravity Forms WP Plugin

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

Onboarding is often our first touch point with new customers and sets the tone for future interactions. Therefore, it is crucial that we develop an effortless and inviting process to accelerate conversion from prospect to account and build a lasting first impression.

As a Product Owner of Onboarding, you’ll be focused on optimizing the end-to-end customer onboarding experience from customer facing forms to KYC and account creation. The ideal candidate is data driven and passionate about the customer experience with a good grasp on both UX and process improvement. You’ll team with world-class designers and engineers to drive new product ideas from concept to launch and have a direct impact on business objectives.

In this role, you will be accountable for driving new account conversion, reducing operational cost, improving SLAs, and boosting client engagement. You’ll collaborate with cross functional teams, including Marketing, Customer Service, Sales, Compliance, Technology, Web Development, and Design to develop an effortless experience for customers across a multitude of geographies and regulatory environments.

Key Responsibilities:
  • Serve as the voice of the customer and champion for the customer onboarding experience.

  • Drive all aspects of the product lifecycle from concept development through execution.

  • Key contributor to shaping and evangelizing the customer onboarding strategy.

  • Analyze customer and market data to identify trends, quantify the impact, create compelling business cases, and influence product direction.

  • Collaborate with design, collect user feedback, and perform user-testing to create an effortless end-to-end onboarding experience to boost customer engagement and drive conversion.

  • Partner with Marketing, Customer Solutions, and Technology to continuously improve existing features, roll out new capabilities and identify new and creative ways to improve the onboarding experience.

  • Collect, review, and analyze business requirements through both formal and informal communications with key stakeholders resulting in business requirements documents.

  • Stay abreast of third-party onboarding/KYC solutions and the competitive landscape. Develop creative solutions to differentiate GAIN from the competition.

  • Prioritize and manage the development backlog.

  • Coordinate with cross-functional teams to ensure a successful launch of solutions through collaborative design sessions, training, and marketing efforts.

  • Create and maintain documentation on processes, policies, workflows, and user support materials.

  • Conduct training sessions and launch activities as new features and processes are introduced.

  • Assist with user acceptance testing (UAT) and product release signoff.

  • Use available data and research to understand target customer’s needs and product usage.

  • Partner with regional marketing and sales teams to understand specific market requirements. Design solutions that deliver market-specific customer experiences and meet regional benchmarks and compliance needs.

  • Establish measurable KPIs and customer experience benchmarks. Work with Marketing to develop and implement ongoing customer feedback loop that can be used to drive and prioritize roadmap.

Skills, Knowledge & Experience Required:
  • BA/BS degree in business or a related field.

  • Strong working knowledge of B2C onboarding.

  • Ability to synthesize high-level business needs into clear and actionable plans.

  • Strong analytical and quantitative skills, including the ability to link product design and features to strategic objectives and use hard data and metrics to back up recommendations and measure success.

  • Excellent problem solving ability and passion for devising creative, customer-oriented solutions.

  • Proven ability to build cross-functional relationships and effectively communicate with all levels of management through various channels.

  • Ability to work in a fast-paced environment, prioritize work and focus on generating business value.

  • Self-starter, able to work without supervision.

  • Patience and calm under pressure, with the ability to push back in a constructive manner.

  • Expert in Excel, data analysis, and presentations.

  • Design or product management experience, with a track record of bringing successful products to launch.

  • 3+ years of software focused product management experience.

  • Prior experience in financial services client onboarding a plus.

  • Prior experience working across multiple languages, cultures, and regulatory environments a plus.

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

Client Onboarding is an important and instrumental part of our operations since it serves as one of the first opportunities to make an impression on our customers. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure transparency around our processes and promote efficient and smooth end-to-end onboarding of prospective clients.

Key Responsibilities:
  • Perform due diligence on new account applications and documents for retail, corporate, and Introducing Broker customers as part of the client onboarding process to ensure the information is verified and compliant.

  • Thorough understanding of onboarding practices and regulations pertaining to AML & KYC.

  • Support timely and accurate account processing by working closely with internal teams to resolve issues and open new accounts in accordance with our service levels.

  • Ability to build relationships interacting effectively with key internal and external clients.

  • Identify gaps in required client documentation to approve new accounts.

  • Keep team management informed of processing issues and red flags.

  • Perform tasks relating to account maintenance and New Account operational processes.

  • General Administration work, including filing and scanning paperwork.

  • Create and manage user accounts and permissions.

  • Manage and fulfill internal projects or other individual tasks as delegated.

  • Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our onboarding process.

Skills, Knowledge & Experience Required:
  • Must be determined, passionate and adaptable.

  • Ability to effectively work among a solution driven team.

  • Proven organizational and prioritization skills.

  • Ability to multitask and be a proactive team player.

  • Detail oriented with an ability to think beyond the scope of the task.

  • Excellent verbal, written and interpersonal communication skills. Must be able to communicate clearly and effectively to our external partners.

  • Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high volume vigorous environment.

  • Computer proficiency in Microsoft Windows environment.

  • Fluent in English.

  • Prior operational/back office, customer service, or related experience a plus.

  • Bachelor’s Degree in related field.

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

Client Onboarding is an important and instrumental part of our operations since it serves as one of the first opportunities to make an impression on our customers. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure transparency around our processes and promote efficient and smooth end-to-end onboarding of prospective clients.

Key Responsibilities:
  • Perform due diligence on new account applications and documents for retail, corporate, and Introducing Broker customers as part of the client onboarding process to ensure the information is verified and compliant.

  • Thorough understanding of onboarding practices and regulations pertaining to AML & KYC.

  • Support timely and accurate account processing by working closely with internal teams to resolve issues and open new accounts in accordance with our service levels.

  • Ability to build relationships interacting effectively with key internal and external clients.

  • Identify gaps in required client documentation to approve new accounts.

  • Keep team management informed of processing issues and red flags.

  • Perform tasks relating to account maintenance and New Account operational processes.

  • General Administration work, including filing and scanning paperwork.

  • Create and manage user accounts and permissions.

  • Manage and fulfill internal projects or other individual tasks as delegated.

  • Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our onboarding process.

Skills, Knowledge & Experience Required:
  • Must be determined, passionate and adaptable.

  • Ability to effectively work among a solution driven team.

  • Proven organizational and prioritization skills.

  • Ability to multitask and be a proactive team player.

  • Detail oriented with an ability to think beyond the scope of the task.

  • Excellent verbal, written and interpersonal communication skills. Must be able to communicate clearly and effectively to our external partners.

  • Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high volume vigorous environment.

  • Computer proficiency in Microsoft Windows environment.

  • Ability to speak and read Mandarin is a plus

  • Prior operational/back office, customer service, or related experience a plus.

  • Bachelor’s Degree in related field

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

We are looking for highly motivated sales professionals with charismatic personalities who have the drive, energy, passion and determination to succeed in a typical fast moving, high pressure yet exciting and rewarding role!

Key Responsibilities:
  • Handle new customers professionally and close business.

  • Build and service a client base.

  • Deal with international clientele.

  • Develop and maintain relationships with prospective and existing clients ensuring they receive the highest level of service

  • Search and identify areas for business development as well as networking opportunities.

Skills, Knowledge & Experience Required:
  • An excellent verbal and writing communication skill in Arabic and English is a must.

  • Assertive, determined and confident personality.

  • Welcomes challenges and has a passion for results.

  • Holder of at least a bachelor degree or equivalent certification / work experience.

  • A proven track record of sales achievements.

  • Target driven and confident.

  • Excellent negotiation and people's skills leading to win/win agreements with clients.

  • Self-motivated and self-organized with the ability to work independently and as part of a team.

  • Ability to work on their own initiative and generate sales leads.

  • Willing to learn and to develop their skills to grow personally and professionally.

  • Prior experience in Financial Services or FX market will be considered an advantage

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

We are seeking an experienced, energetic, enthusiastic, and hardworking Web Developer to design and develop client facing as well as internal “back office” web applications. Candidate will work in a team environment with individual responsibility for the quality and effectiveness of applications, while working in an environment of change and growth. Candidate will also adhere to existing design/development/QA methodologies, analyze requirements and develop while maintaining the integrity of existing applications.

Key Responsibilities:
  • Application and Database architecture design

  • Frontend and Backend design/development/testing/debugging

  • Involvement in Production Systems Issue Analysis and Resolution

Skills, Knowledge & Experience Required:
  • A bachelor's degree in Computer Science or equivalent experience

  • Solid oral and written communication skills

  • Has ability to acquire knowledge/skills quickly and adapt to ever changing technologies

  • Must have intimate knowledge of HTML, CSS, and JavaScript

  • Minimum 3 years of application development, primarily using C#, LINQ, ASP.Net, MVC, .NET 3.5 or higher, and SQL Server

  • Minimum 1 - 2 years of Microsoft SQL Server experience

  • Minimum 1 - 2 years of JavaScript, JQuery and AJAX development experience

  • Experience with MVVM JavaScript frameworks such as Knockout and Angular

  • Can write efficient SQL/stored procedures for in depth reporting and operations

  • Experience building .NET web services (.ASMX)

  • Experience using an ORM such as Entity Framework

  • Familiar with the concept of Dependency Injection and DI frameworks such as Ninject

  • Familiar with n-tier/n-layer application architecture

  • Experience with Team Foundation Server for source control

  • Experience building Windows Services is a plus

  • Experience building Console applications is a plus

  • Experience building real-time web applications using SignalR is a plus

  • Experience with the Twitter Bootstrap framework is a plus

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

This role contributes to the development and execution of the Corporate Development strategy, assessing viability and building out plans to act on merger and acquisition opportunities, joint ventures and strategic partnerships in alignment with the CEO, CFO and other Executive Officers. The primary objective of the role is to build and execute on the company’s strategic plan for growth, establishing the best way forward to achieve the financial objectives. The role reports directly to the company’s General Counsel and Head of Corporate Development and is based in Bedminster, NJ. Travel will be required in order to perform this role.

Key Responsibilities
  • Assist in evaluating and executing M&A transactions, including acquisitions, investments, joint ventures and other inorganic opportunities. Work would involve:

    • Reviewing strategic fit and rationale for opportunities

    • Conducting financial modelling and analysis of target company/investment

    • Coordinating due diligence and playing a lead role on business and financial diligence

    • Negotiating transaction agreements

    • Communicating internally and externally regarding the transaction

  • Assist in formulating corporate finance strategy for the Group, including evaluating capital structure options and executing related transactions

  • Assist in shaping corporate strategy, including from a commercial and corporate finance perspective

  • Additional ad hoc strategic projects for the Group, including with respect to business and product expansion, new markets, and partnership opportunities

  • Partner and support on presentations and discussions, including:

    • Presentations at broker-sponsored conferences and meetings.

    • Presentations at company-hosted conferences and meetings.

    • Collaborate in analysts' discussions with the CEO to verify understanding of strategy and direction.

    • Support visits by the CEO, CFO and other senior leaders to institutional investors.

  • Creates regular feedback reports containing analysis on the company's opportunities, activity within the core industries and peer companies, and the stock market. The findings being conveyed through oral and written presentations and reports to the CEO, CFO and Executive for use in presenting to the Board.

Skills, Knowledge & Experience Required
  • More than five years of experience in mergers and acquisitions, corporate strategy, and analysis for a public company or a consulting agency.

  • Outstanding financial and investment analysis skills, oral and written communication skills, and presentation ability.

  • A clear and thorough understanding of the financial modelling techniques used by analysts to project a company's operating and financial performance and the resulting impact on its value.

  • An in-depth understanding of the financial and investment markets and the ability to establish new relationships in new industries quickly.

  • College degree required, with a master's degree highly desirable.

  • Strong interpersonal skills, superior intellect, and an outstanding ability to communicate using these qualities and skills.

  • A highly energetic, efficient, and resourceful team player and individual contributor.

  • Proactive, looking for ways to achieve continuous improvement

  • A person with an insatiable appetite to learn more.

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

Support and ongoing improvement of the following service management processes through focus on automation and KPI measurements: Change Management, Environment and Release Management, Configuration Management.

Key Responsibilities:
  • Change Management:

    • Support the Production release cycle ensuring appropriate quality checks and controls are followed.

    • Administration of the change process.

  • Release Management:

    • Ensure that all participants, issues, risks and dependencies in the release cycle are identified & Co-ordinated to ensure high quality delivery.

    • Support and administration of Nolio and Team Foundation Server, TeamCity, Jira, Git, Nuget.

    • Support ongoing improvements in Release Management.

    • Develop and implement improvements to improve software release cycle times and remove blockers.

    • Release to third party software providers.

  • Environment Management:

    • Resolve environment issues as required.

    • Ensure environments are stable and available to facilitate QA test cycles.

    • Administrate and utilize Solar Winds Monitoring for Non-Production environments.

    • Provide application support for pre-live environments.

    • Develop and support other teams in the automation processes for consistent environmental provision and change

    • Ensure changes meet architectural principles as defined by the architecture team.

  • Configuration Management:

    • Responsibility for configuration management of all environments including Production, ensuring software versioning is correct across all areas.

    • Configuration of new servers to agreed standards.

    • Assist in identifying hardware requirements for new services, procure and assist build accordingly.

    • Responsible for upkeep of all software configurations and the documentation thereof.

    • Development and implementation of automation processes in relation to configuration change.

  • Others:

    • Third line Production support as required.

    • Continuous improvement of the DR process assisting with DR testing as required

    • Liaise with third party suppliers as required to support any of the above processes.

    • Support IT Development purchasing as required.

Regulatory Responsibilities:
  • Maintain a high level of conduct, ethical standards and values

  • Adhere to and proactively enhance the firm’s compliance with applicable laws, regulations and codes of conduct in all jurisdictions in which the Firm conducts business and which have an impact on its business

  • Work to identify risks and enhance control across the business Report control weaknesses, illegal, suspicious or unusual activity

  • Maintain an appropriate level of competence through ongoing training, making requests for updates or development as required

  • Ensuring that clients are treated fairly by knowing the customer and giving suitable advice where appropriate, providing an appropriate level of service, communicating clearly and fairly and ensuring complaints are reported.

Required Skills:
  • At least 5 years general IT Service Management experience. Direct experience of at least two of the processes above is a must.

  • Experience of configuring Windows Services, Websites and Web Services in Internet Information Services (IIS).

  • Scripting using ideally PowerShell. (Windows Batch or Java Script or Perl scripting considered but will be cross trained to PowerShell.)

  • Hands on experience of automation

  • Experience of build and release management software tools.

  • Basic C# & .NET experience

Desired Skills:
  • An understanding of Agile software development cycles.

  • ITIL qualified, ideally to Foundation level in at least one of the processes above.

  • Experience of using at least some if not all of the following: Microsoft Windows Server, SQL, networking, Streambase Pricing, Tibco Rendezvous, Website Content Management solutions, Trading applications, Websites, SharePoint, networking, LightStreamer and Flash.

Technology Skills, Knowledge & Experience Required:
  • Programming Languages/Scripts: Powershell, C#/ Java

  • Web Technologies: SOAP, REST, Web Services, ASP.NET MVC, WebApi, IIS, Apache Tomcat, Netscaler load balancer, XML,JSON

  • Messaging: TIB RVD, TIBCO EMS, ActiveMQ (Desireable)

  • Databases: MS SQL Server2012

  • Trading Platforms: MetaTrader4, OneZero (Desireable)

  • SCM, Build and Deployment Tools: Git, TFS, TeamCity,, PowerShell, NuGet, Psake4, Maven, Ant, Nant, Chocolotey, gem

  • OS: Windows 2012 and Centos 7 , (Desireable)

  • Virtualisation: VMWare (Desireable)

  • Development Tools: Eclipse, IntelliJ IDEA, Visual Studio, ReSharper, PerfMon, Fiddler, PostMan, DebugDiag

  • Monitoring: Solarwinds, Logstash, Kibana

  • Collaboration Tools: Jira, Confluence

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

The role of Trader contains three main components: to run the trading portfolios, deal with clients and to Broke/Trade Futures and Options in order to make money for the company, while acting with the highest ethical and regulatory standards.

Key Responsibilities:
  • Manage market risk exposure

  • Ensure relevant positions are monitored and managed across a relevant shift

  • Work with shifts to ensure that all procedures pertaining to the reconciliation of Prime Broker and Liquidity Provider relationships, are maintained

  • Ensure Trading Management are provided with all relevant information and trading data as required.

  • Monitor and maintain capital requirements restriction in respective regulatory guidance, relevant to shifts, and if required to the wider group

  • Awareness of the real time integrity of pricing which is published to clients throughout the shift, working to support the Pricing Team if needed.

  • Ensuring you fulfill any individual requirements in relation to Compliance or MRLO guidance

  • Understand and apply Best Execution and Transaction Reporting requirements and processes in respect to all work

  • Contribute to the development the UK Trading and Risk strategy as requested in relation to market risk mandates, and optimizing Revenue extraction

  • Assist Trading management and Pricing Team to refine appropriate pricing models and methodology in the Retail space

  • Work with key stakeholders to define FX Trading settings that impact client experience, in coordination with global retail strategy.

  • Work with teams to validate Daily PL, working with Finance relevant to specific asset class

Skills, Knowledge & Experience Required:
  • Normal FCA registration requirements of the role level

  • Understanding of the markets we serve, clients we target, and how GAIN can best fulfill their needs

  • analytical and numerical skills

  • Exposure to multiple departments with a clear understanding of how they operate

  • Strong verbal and written communication skills

  • Understanding of challenges of operating within a global environment, building alignment globally while executing locally.

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

GAIN Capital Sr. Manager, CRM Strategy is a Customer Relationship Management (CRM) professional focused on working with the business process and development teams to design, implement and manage deployment of CRM solutions across the enterprise. This individual demonstrates a keen understanding of core CRM principles, knowledge of the customer lifecycle, and considerable experience with our primary CRM tool Salesforce.com. The Sr. Manager, CRM Strategy is a pivotal role in delivering a best-in-class client engagement via customer journeys, campaigns and the overall customer experience across engagement platforms, such as Salesforce and ExactTarget. This role serves as a liaison between multiple business user groups and global teams including marketing, product management, sales, partnerships and client operations, as well as compliance and technology to uncover business needs, align with business processes and enable solutions taking advantage of our CRM tools and capabilities.

The Sr. Manager, CRM Strategy leads requirement gathering sessions, working with capabilities owners across Salesforce sales & service offerings, ExactTarget marketing automation, Sitecore CMS and other marketing technologies, to deliver business applications. This role contributes toward building CRM capabilities roadmap and oversees all stages of project execution, through requirements definition, implementation, UAT and training.

Candidates for this role should possess knowledge of Salesforce.com (both functional and strategic) and its integration capabilities, and act as internal cheerleader showcasing best practices to advance sales & marketing efforts, improve customer service & relationship management and enhance the overall client experience.

Reporting to the Global Head of CRM Strategy & Programs, this is a pivotal role in delivering cutting edge solutions aligned to customer lifecycle metrics and engagement goals.

Responsibilities:
  • Be the subject matter expert in CRM best practices, tools and processes, and work closely with stakeholders ensuring effective utilization of CRM systems capabilities and operation

  • Manage execution of CRM strategic roadmap aligning Saleforce.com enhancements to meet business objectives

  • Partner with business and technology teams, proactively defining customer contact management requirements and collaborating to enable optimal CRM solutions for GAIN Capital

  • Contribute towards single view of customer initiatives and leverage customer insights, such as segmentation and propensity scores, using CRM systems including Salesforce.com and its integration with Sitecore, ExactTarget and GA360

  • Oversee business related Salesforce.com administration functions and manage junior team members

  • Manage CRM projects across the business, while ensuring best practices and standards are followed companywide

  • Communicates customer trends, issues, targets and opportunities using analytics

  • Drive adoption of CRM systems by providing training across the enterprise

Required Skills/Qualifications:
  • Bachelor’s degree or equivalent in Business, Marketing, Economics or a related field

  • 5+ years of experience with Salesforce.com (across Sales, Service, Analytics and Marketing Clouds); Salesforce.com Administrator Certification a plus

  • Experience providing enterprise level (100+ users) Salesforce.com solutions for multiple departments and stakeholders

  • Marketing Automation Administrator experience a plus (ExactTarget, Marketo, Eloqua or similar)

  • Experience with website CMS platforms a plus (Sitecore, WordPress or similar)

  • Strong customer focus (both internal and external) and understanding of CRM principles and strategies

  • Strong familiarity with the business processes of sales, marketing, and customer support

  • A team player, adept at working across departments to ensure user adoption and satisfaction

  • Problem solving mind set and sound decision-making skills demonstrated through successfully managing competing priorities

  • Strong marketing experience focusing on CRM, Sales and Customer service processes

  • Demonstrated ability to operationalize segmentation strategies

  • Strong analytical and Excel skills

  • Strong oral and written communication skills

  • Self-motivated and highly results-driven in a fast-paced and results oriented environment

  • Keen understanding of key operational metrics and performance indicators used to manage a Customer Relationship environment

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.