CAREERS

GAIN Capital offers many opportunities for those seeking to work and grow in a fast-paced, friendly environment

contact us

Working at GAIN Capital

With a business spanning four continents, multiple products and thousands of markets, GAIN Capital is a fast-paced and dynamic industry leader. We value our employees, and know that we would not be where we are today without their imagination, teamwork and dedication. Providing a great service to our retail and institutional customers is our number one objective, and every one of our employees is focused on delivering the best possible trading experience.

Our current vacancies are listed below. If you don't see a suitable role here but you're inspired to want to work with us, please send your resume and CV to Careers@gaincapital.com.

Current vacancies across our global businesses and brands:

Role Summary:

The Human Resources team at GAIN Capital is looking for an eager, intelligent, and motivated undergraduate or graduate student, who is ready to advance their professional career and gain valuable experience, to join the team. The program will provide students with hands-on experience, challenging projects and assignments, and a valuable opportunity to contribute to HR initiatives. In addition to contributing to business objectives through assigned projects, the HR intern will have the opportunity to grow and develop their skill set in a supportive team setting.

What you may learn:
  • Direct experience in the field of Human Resources and Organizational Development

  • Real-world knowledge of working with internal and external clients and managing accounts

  • Relationship building and teamwork in a real organization

  • Participation in virtual and in-person meetings

  • Professional day-to-day execution of engagements and special projects

  • Presentation skills and hands-on strategizing and planning

Responsibilities:
  • Actively involved in solutions for organizational enhancements from concept to implementation

  • Build relationships and interact effectively with key internal and external clients

  • Analyze data, recognize trends, and create executive reports (high level and detailed) for various programs and initiatives

  • Research best practice and perform comparative analysis on industry solutions and offerings

  • Consult with vendors for products and services relevant to the department/organizations needs

  • Draft communications for audiences at various levels of the organization

  • Support HR team with administrative duties

Skills, Knowledge & Experience Required:
  • Strong communication skills, both written and verbal

  • Ability to work individually and as part of a team

  • Good organizational, problem-solving and time management skills

  • Ability to prioritize work and use time efficiently

  • Motivation to learn through challenging, manageable projects and assignments

  • Ability to work in a fast-paced and dynamic environment by assisting clients and delivering solution-focused results

  • Eagerness to learn and receive feedback

  • Experience using Microsoft Office programs including Word, Excel and PowerPoint

  • Current undergraduate or graduate student in accredited university

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

The Company:

GAIN Futures, a division of GAIN Capital Holdings, Inc. (NYSE: GCAP) is a direct access futures brokerage firm that offers on-line trading for both electronic and pit markets through our proprietary platform. With a focus on Institutions and Introducing Brokers, we pride ourselves in providing the services and products that allow institutions and brokers to develop and grow their business. The goal of GAIN Futures is to provide premier customer service combined with the best direct access futures trading platform(s).

Job Description:

GAIN Futures is seeking an experienced, energetic, enthusiastic, and hardworking balancer to join the operations team. Candidate will work in a team environment with individual responsibility ensuring trade reconciliation, while working in a dynamic environment of change and growth.

PRIMARY RESPONSIBILITIES:
  • Complete daily trade reconciliation between our clients and our clearing partners, using a combination of reports and proprietary software

  • Identify required trade offsets and communicate with clearing partners to complete

  • Communicate with internal teams and clearing partners to resolve all trade discrepancies in a timely manner

  • Notify clients of modifications

  • Review required corrections after completed to ensure accuracy

MINIMUM QUALIFICATIONS:
  • Bachelor's Degree in Finance, Accounting, or related discipline (preferred)

  • Excellent analytical & communication skills

  • Ability to learn new software

  • Detail-oriented and comfortable working under pressure

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

The Operational Risk team focuses on the operations of the company, how it functions as an entity, what each department does, their responsibilities and how they relate to one another. The intern in this role will spend time with each department to review documentation where available to check it matches how they operate or where required create new documentation to map out the processes. As part of the Risk team there is also the opportunity to contribute in other areas of risk such as liquidity, market and credit risk.

Key Responsibilities:
  • Operational overview - Map out the key operations of the company relationships between departments.

  • Process mapping – using flowcharts to demonstrate how processes work.

  • Control testing - test the processes for weaknesses, consider stress tests and scenarios.

  • Risks, Controls & Standards - data input and mapping.

  • Data analysis – use data to report where processes have risk exposures and can be improved.

  • Report & Presentation – present findings performance, issues, stress points and mitigation.

  • Miscellaneous duties assisting the Risk team and Chief Risk Officer.

Skills, Knowledge & Experience Required:
  • Quick learner with an analytical approach to solving problems.

  • Strong communication skills, personable and inquisitive approach.

  • Able to understand processes and be able to describe them in a clear and concise manner using (Excel/Visio).

  • Understanding of the differences between a policy and a process.

  • Comfortable working with data, data manipulation (Excel).

  • Comfortable presenting verbally and visually to individuals and small groups (Powerpoint).

  • An understanding of financial products and/or economic environment would be an advantage.

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

This role is responsible for supporting the Acquisition and brand team in delivering marketing campaigns. It will also support the team in on-going reporting and optimization of on-going campaigns. The individual in this role must be have strong analytical skills with the ability to work to tight deadlines.

Key Responsibilities:
  • Maintain and communicate changes to the marketing calendar for City Index UK

  • Support with management of campaign collateral creative and production to meet marketing requirements

  • Manage production process of campaign collateral creative with content team and compliance

  • Ongoing competitor analysis of campaign collateral creative and onboarding journey’s

  • Supporting the management of social media channels

  • Writing ad copy for acquisition campaigns across marketing channels including:

    • Paid Search

    • Display

    • Social Media

  • Aid in ongoing reporting, using analytical tools to pull data and compile reports

  • Mapping Gain onboarding journeys and customer experiences

  • Support the Brand and Acquisition team in daily administrative tasks

Regulatory Requirements
  • Maintain a high level of conduct, ethical standards and values

  • Adhere to and proactively enhance the firm’s compliance with applicable laws, regulations and codes of conduct in all jurisdictions in which the Firm conducts business and which have an impact on its business

  • Work to identify risks and enhance control across the business

  • Ensuring all project files are updated at all times on the network drive.

Skills, Knowledge & Experience Required
  • Analytical skills and a data driven orientation

  • Experience with Excel, Word and Powerpoint

  • Attention to detail

  • Written skills – the ability to write accurate campaign briefs and where required campaign content

  • Proactive and goal orientated

  • Ability to work to tight deadlines and to prioritize effectively

  • Ability to develop effective working relationships both within the department & across departments and at all levels within the organization

  • Commitment to continuous improvement and best practice

  • Ability to take direction and absorb information quickly

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

The Sales Intern is tasked with engaging newly established demo account holders via outbound call campaigns to ensure they are ready and able to begin trading. The primary focus of client engagement will be GAIN’s various trading software’s to ensure clients are confident with the platform layout, trade specifications and general functionality. The individual will operate as a direct point of contact for demo account holders to answer any market and platform related enquiries. Individuals will NOT solicit (in any capacity) clients to open live accounts. Engagement will offer only technical support. Intern will also be required to undertake various team administrative tasks including, but not limited to, compiling daily update surveys, observing and dictating team sales meetings, conducting market research and competitive analysis reports, conducting pricing and rate comparison, monitoring daily call statistics.

Key Responsibilities:
  • Being part of a team dedicated to handling technical support enquiries for demo account holders

  • Conducting platform walkthroughs

  • Trade demonstrations

  • Competitive analysis

  • Administrative tasks

Skills, Knowledge & Experience Required:
  • Computer literacy in Microsoft Word, Excel, and Outlook is a must

  • We will provide on the job training, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills

  • Strong attention to detail and a “service” mindset to support GAIN’s customers in the demanding, real-time environment of demo trading

  • Self-driven, positive attitude and the ability to work well as part of a team

  • Be a fast learner

  • Have an understanding of derivative trading

  • Be good at managing time efficiently

  • Have a good phone manner

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

This role is responsible for supporting the CVM team in the execution of marketing campaigns across email, SMS, post, phone & push messaging. It will be responsible for helping to optimize the client experience and ensure best-practice in all communications sent. The individual in this role should be keen to learn and work as part of a team in a fast-paced environment.

Key Responsibilities:
  • Building and executing marketing and service level communications.

  • Ensure best-practice in all communications sent.

  • Optimize client experience by implementing tools such as Litmus and Movable Ink.

  • Responsible for basic campaign reporting/analysis.

  • Run daily reports and circulate to appropriate stakeholders.

  • Research market environment and share learnings with team.

  • Provide general support for CVM team and global brands.

Skills, Knowledge & Experience Required:
  • Mandarin speaker preferable.

  • Experienced user of core Microsoft Office programs (i.e. Word, Excel, PowerPoint).

  • Strong communication skills.

  • Strong attention to detail.

  • Able to multi-task and comfortable working in a fast-paced environment.

  • Eagerness to learn and willing to work as part of a team.

  • Awareness of the overall client experience.

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

The individual in this role will assist and engage High Net Worth clients in all aspects of their trading needs. The individual’s responsibilities include maintaining and cultivating relationships with clients, assisting in the development of customized strategies based on the client’s needs and helping build and foster the relationship between GAIN and its client base. Key to the success of this role includes a passion for the capital markets.

Key Responsibilities

Lead the Market Strategist team to:
  • Build and maintain relationships with top tier clients that are personalized to their trading styles and needs

  • Manage inbound and outbound client communications to keep clients engaged with markets and with GAIN Capital, including the support of new product releases, regulatory changes, risk management and other corporate activities

  • Manage the accurate execution of client trades and orders as needed, including executing complex instructions requiring trade desk support

  • Manage the onboarding of identified high value of clients, leveraging segmentation model lead and other tools

  • Work with clients to resolve trade disputes and other account related activities

  • Identify opportunities to increase the value of these top tier clients to GAIN

  • Encourage and support referrals from existing clients

  • Identify opportunities for GAIN to improve its services for high value clients through insight into competitor offerings and developing relationships that allow real understanding of the needs and challenges of our top tier clients

  • Manage operational coordination with trading, risk, operations, marketing, & compliance

  • Maintain client level reporting using our CRM tools & provide multi-level reporting in order to monitor the health and growth of the client group in focus and an ROI on our efforts in supporting them

  • Ensure team maintains a high level of conduct, ethical standards and values

Skills, Knowledge & Experience Required:
  • A strong commercial mindset to drive revenue generating relationships, as well as customer-orientated service perspective to support GAIN’s customers in the demanding, real time environment of active trading

  • Proactive, KPI-driven leader with experience developing and managing a team of global relationship managers or other sales-oriented client facing teams within a brokerage or related environment

  • In-depth understanding of the underlying fundamentals of financial markets and FX/CFD trading in particular

  • Thorough understanding of technical analysis

  • Excellent communication skills, strong attention to detail

  • Experience with CRM (Salesforce or comparative platform) tools

  • Commitment to continuous improvement

  • Attention to detail

  • Ability to develop and maintain relationships with a wide spectrum of clients

  • Technical and fundamental understanding of markets.

  • Preferred candidate will be bilingual: fluent in Mandarin

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

This role is seeking an energetic, responsible intern to join our team. In this position, you will be expected to learn the ins-and-outs of our daily routines and procedures. You will focus on learning how our organization runs, and can be expected to gain valuable insight that can further their interest in your chosen field.

Key Responsibilities
  • Professional day to day execution of tasks and special projects.

  • Ensure timely completion of assigned tasks.

  • Responsible for updating and refreshing inventories.

  • Assist on support calls.

  • Work with team members to improve our production and corporate monitoring systems.

  • Learn and run with desktop laptop imaging tasks.

Skills, Knowledge & Experience Required:
  • Strong time management skills

  • Understanding of general IT equipment

  • Strong ability to drive tasks / projects forward to completion.

  • Proficiency with Microsoft office applications.

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

Reporting to the Global Head of Internal Audit the primary purpose of the role of Director – Internal Audit is to manage and deliver the US portfolio of internal audit activity included within the Annual Internal Audit Plan and to manage, coach and supervise direct report(s) as necessary. The Director – Internal Audit will also be required to assist with the ongoing development of the Internal Audit function, the production of key management information and to deputize for the Global Head of Internal Audit when required.

Key Responsibilities:
  • Manage and deliver the US portfolio of audit activity included within the Annual Internal Audit Plan

  • Manage, coach and supervise direct report(s) as necessary

  • Deputize the Global Head of Internal Audit when required

  • Support and assist the Global Head of Internal Audit with the ongoing maintenance and development of the Audit Universe / Audit Plan

  • Provide regular progress reports to the Global Head of Internal Audit

  • Ensure audit work undertaken to agreed standards

  • Work closely with UK team on joint audit (global) assignments

  • Liaison with External Audit as required

  • Developing and maintaining strong working relationships with the business

  • Participating in any special projects / investigations / ad-hoc assignments as required

  • Contributing to the ongoing development of the department and its methodologies / processes

  • Assisting with audit issue tracking and follow-up

Skills, Knowledge & Experience Required:
  • Educated to degree standard or equivalent

  • Relevant professional qualification (e.g. CCAB / MIIA / PIIA / CIA / CPA)

  • Several years internal audit experience within a Regulated Financial Services organisation.

  • Excellent understanding of the financial markets, derivatives trading industry, and associated products

  • Excellent knowledge of SOX

  • Excellent working knowledge of internal audit methodology, internal audit best practice and professional standards

  • Good working knowledge of Microsoft Office applications – Word, Excel, PowerPoint, Outlook

  • The ability to gather, analyse and evaluate facts, and present concise oral presentations and written reports

  • Additional audit or industry related qualifications e.g. CISA / QiCA

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

Reporting to the Senior Internal Auditor / Senior Internal Audit Manager the primary purpose of the role is to execute testing for internal audit reviews and Sarbanes Oxley purposes as set out in the Annual Internal Audit Plan.

Key Responsibilities
  • Assist in planning and delivering internal audit testing.

  • For each review assist with:

    • Planning and fact finding

    • Risk and control identification and evaluation

    • Developing testing strategies and creation / updating of audit programs

    • Performing and documenting the audit testing with appropriate supporting evidence

    • Documenting the results of testing

  • Developing and maintaining strong working relationships with the business

  • Assisting with special projects / investigations / ad-hoc assignments as required

Skills, Knowledge & Experience Required
  • Student Level (Graduate / Undergraduate)

  • A desire to obtain a working knowledge of internal audit methodology, internal audit best practice and professional standards

  • Good working knowledge of Microsoft Office applications – Word, Excel, PowerPoint, Outlook

  • The ability to gather, analyse and evaluate facts, and present concise oral presentations and written reports

  • Excellent interpersonal skills

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

Client Treasury is an important and instrumental part of our operations since it serves as the function of client funds management. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure customer transactions are done in a timely and accurate manner to ensure a positive client experience.

Key Responsibilities:
  • Support back office operations in processing customer transactions (deposits, withdrawals, transfers)

  • Facilitate inbound and outbound payments (wire transfers, credit cards, e-checks, checks)

  • Help the firm manage risks associated with financial transactions

  • Keep team management informed of processing issues and red flags

  • Manage and fulfill internal projects or other individual tasks as delegated

  • Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our client treasury process

  • Provide training and assistance to new hires

  • Prioritize, escalate operational issues as needed

  • Daily accounting reconciliations and 10K reports reviews

Skills, Knowledge & Experience Required:
  • Entry level position

  • Bachelor’s Degree in related field

  • Fluency in Mandarin is a plus

  • Computer proficiency in Microsoft Windows environment

  • Superior customer service skills

  • Proven ability to effectively work among a solution driven team

  • Proven organizational and prioritization skills

  • Ability to multitask and be a proactive team player

  • Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high volume vigorous environment

  • Must have a strong passion to learn Financial Operations and Global Banking

  • Prior operational/back office, customer service, or related experience a plus

  • Flexibility is a must as we operate 24 hours a day.

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

The Private Client Strategist is tasked with growing GAIN’s client base for VIP and other high value client segments for the GAIN Capital Group

This role services existing high value clients and proactively acquires clients across GAIN’s high value segments. Key to the success of this role is the ability to cultivate existing relationships while proactively sourcing other potential traders to join the Private Client group (via reactivation or promoting upwards though the value segments)

Key Responsibilities:
  • Build and maintain relationships with top tier clients that are personalized to their trading styles and needs

  • Manage inbound and outbound client communications to keep clients engaged with markets and with GAIN Capital, including the support of new product releases, regulatory changes, risk management and other corporate activities

  • Manage the efficient and accurate execution of client trades and orders as needed, including executing complex instructions requiring trade desk support

  • Manage the onboarding of identified high value of clients, leveraging segmentation model lead and other tools

  • Work with clients to resolve trade disputes and other account related activities

  • Identify opportunities to increase the value of these top tier clients to GAIN

  • Identify opportunities to promote non-Private Client segments up into the high value tiers

  • Encourage and support referrals from existing clients

  • Identify opportunities for GAIN to improve its services for high value clients through insight into competitor offerings and developing relationships that allow real understanding of the needs and challenges of our top tier clients

  • Manage operational coordination with trading, risk, operations, marketing, & compliance

Skills, Knowledge & Experience Required:
  • Monetary Authority of Singapore licensing essential (Capital Markets and Financial Advisory Services)

  • Minimum 5 years Financial services experience

  • Bachelor’s Degree in any discipline

  • A strong commercial mindset to drive revenue generating relationships, as well as customer-orientated service perspective to support GAIN’s customers in the demanding, real time environment of active trading

  • Proactive, KPI-driven representative able to manage his own client base but driven to source new relationships on own accord

  • In-depth understanding of the underlying fundamentals of financial markets and FX/CFD trading in particular

  • Thorough understanding of technical analysis

  • Excellent communication skills, strong attention to detail

  • Experience with CRM (Salesforce or comparative platform) tools

  • Commitment to continuous improvement

  • English and Mandarin language proficiency

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

Onboarding is often our first touch point with new customers and sets the tone for future interactions. Therefore, it is crucial that we develop an effortless and inviting process to accelerate conversion from prospect to account and build a lasting first impression.

As a Product Owner of Onboarding, you’ll be focused on optimizing the end-to-end customer onboarding experience from customer facing forms to KYC and account creation. The ideal candidate is data driven and passionate about the customer experience with a good grasp on both UX and process improvement. You’ll team with world-class designers and engineers to drive new product ideas from concept to launch and have a direct impact on business objectives.

In this role, you will be accountable for driving new account conversion, reducing operational cost, improving SLAs, and boosting client engagement. You’ll collaborate with cross functional teams, including Marketing, Customer Service, Sales, Compliance, Technology, Web Development, and Design to develop an effortless experience for customers across a multitude of geographies and regulatory environments.

Key Responsibilities:
  • Serve as the voice of the customer and champion for the customer onboarding experience.

  • Drive all aspects of the product lifecycle from concept development through execution.

  • Key contributor to shaping and evangelizing the customer onboarding strategy.

  • Analyze customer and market data to identify trends, quantify the impact, create compelling business cases, and influence product direction.

  • Collaborate with design, collect user feedback, and perform user-testing to create an effortless end-to-end onboarding experience to boost customer engagement and drive conversion.

  • Partner with Marketing, Customer Solutions, and Technology to continuously improve existing features, roll out new capabilities and identify new and creative ways to improve the onboarding experience.

  • Collect, review, and analyze business requirements through both formal and informal communications with key stakeholders resulting in business requirements documents.

  • Stay abreast of third-party onboarding/KYC solutions and the competitive landscape. Develop creative solutions to differentiate GAIN from the competition.

  • Prioritize and manage the development backlog.

  • Coordinate with cross-functional teams to ensure a successful launch of solutions through collaborative design sessions, training, and marketing efforts.

  • Create and maintain documentation on processes, policies, workflows, and user support materials.

  • Conduct training sessions and launch activities as new features and processes are introduced.

  • Assist with user acceptance testing (UAT) and product release signoff.

  • Use available data and research to understand target customer’s needs and product usage.

  • Partner with regional marketing and sales teams to understand specific market requirements. Design solutions that deliver market-specific customer experiences and meet regional benchmarks and compliance needs.

  • Establish measurable KPIs and customer experience benchmarks. Work with Marketing to develop and implement ongoing customer feedback loop that can be used to drive and prioritize roadmap.

Skills, Knowledge & Experience Required:
  • BA/BS degree in business or a related field.

  • Strong working knowledge of B2C onboarding.

  • Ability to synthesize high-level business needs into clear and actionable plans.

  • Strong analytical and quantitative skills, including the ability to link product design and features to strategic objectives and use hard data and metrics to back up recommendations and measure success.

  • Excellent problem solving ability and passion for devising creative, customer-oriented solutions.

  • Proven ability to build cross-functional relationships and effectively communicate with all levels of management through various channels.

  • Ability to work in a fast-paced environment, prioritize work and focus on generating business value.

  • Self-starter, able to work without supervision.

  • Patience and calm under pressure, with the ability to push back in a constructive manner.

  • Expert in Excel, data analysis, and presentations.

  • Design or product management experience, with a track record of bringing successful products to launch.

  • 3+ years of software focused product management experience.

  • Prior experience in financial services client onboarding a plus.

  • Prior experience working across multiple languages, cultures, and regulatory environments a plus.

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

We are looking for highly motivated sales professionals with charismatic personalities who have the drive, energy, passion and determination to succeed in a typical fast moving, high pressure yet exciting and rewarding role!

Key Responsibilities:
  • Handle new customers professionally and close business.

  • Build and service a client base.

  • Deal with international clientele.

  • Develop and maintain relationships with prospective and existing clients ensuring they receive the highest level of service

  • Search and identify areas for business development as well as networking opportunities.

Skills, Knowledge & Experience Required:
  • An excellent verbal and writing communication skill in Arabic and English is a must.

  • Assertive, determined and confident personality.

  • Welcomes challenges and has a passion for results.

  • Holder of at least a bachelor degree or equivalent certification / work experience.

  • A proven track record of sales achievements.

  • Target driven and confident.

  • Excellent negotiation and people's skills leading to win/win agreements with clients.

  • Self-motivated and self-organized with the ability to work independently and as part of a team.

  • Ability to work on their own initiative and generate sales leads.

  • Willing to learn and to develop their skills to grow personally and professionally.

  • Prior experience in Financial Services or FX market will be considered an advantage

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

This role contributes to the development and execution of the Corporate Development strategy, assessing viability and building out plans to act on merger and acquisition opportunities, joint ventures and strategic partnerships in alignment with the CEO, CFO and other Executive Officers. The primary objective of the role is to build and execute on the company’s strategic plan for growth, establishing the best way forward to achieve the financial objectives. The role reports directly to the company’s General Counsel and Head of Corporate Development and is based in Bedminster, NJ. Travel will be required in order to perform this role.

Key Responsibilities
  • Assist in evaluating and executing M&A transactions, including acquisitions, investments, joint ventures and other inorganic opportunities. Work would involve:

    • Reviewing strategic fit and rationale for opportunities

    • Conducting financial modelling and analysis of target company/investment

    • Coordinating due diligence and playing a lead role on business and financial diligence

    • Negotiating transaction agreements

    • Communicating internally and externally regarding the transaction

  • Assist in formulating corporate finance strategy for the Group, including evaluating capital structure options and executing related transactions

  • Assist in shaping corporate strategy, including from a commercial and corporate finance perspective

  • Additional ad hoc strategic projects for the Group, including with respect to business and product expansion, new markets, and partnership opportunities

  • Partner and support on presentations and discussions, including:

    • Presentations at broker-sponsored conferences and meetings.

    • Presentations at company-hosted conferences and meetings.

    • Collaborate in analysts' discussions with the CEO to verify understanding of strategy and direction.

    • Support visits by the CEO, CFO and other senior leaders to institutional investors.

  • Creates regular feedback reports containing analysis on the company's opportunities, activity within the core industries and peer companies, and the stock market. The findings being conveyed through oral and written presentations and reports to the CEO, CFO and Executive for use in presenting to the Board.

Skills, Knowledge & Experience Required
  • More than five years of experience in mergers and acquisitions, corporate strategy, and analysis for a public company or a consulting agency.

  • Outstanding financial and investment analysis skills, oral and written communication skills, and presentation ability.

  • A clear and thorough understanding of the financial modelling techniques used by analysts to project a company's operating and financial performance and the resulting impact on its value.

  • An in-depth understanding of the financial and investment markets and the ability to establish new relationships in new industries quickly.

  • College degree required, with a master's degree highly desirable.

  • Strong interpersonal skills, superior intellect, and an outstanding ability to communicate using these qualities and skills.

  • A highly energetic, efficient, and resourceful team player and individual contributor.

  • Proactive, looking for ways to achieve continuous improvement

  • A person with an insatiable appetite to learn more.

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

Support and ongoing improvement of the following service management processes through focus on automation and KPI measurements: Change Management, Environment and Release Management, Configuration Management.

Key Responsibilities:
  • Change Management:

    • Support the Production release cycle ensuring appropriate quality checks and controls are followed.

    • Administration of the change process.

  • Release Management:

    • Ensure that all participants, issues, risks and dependencies in the release cycle are identified & Co-ordinated to ensure high quality delivery.

    • Support and administration of Nolio and Team Foundation Server, TeamCity, Jira, Git, Nuget.

    • Support ongoing improvements in Release Management.

    • Develop and implement improvements to improve software release cycle times and remove blockers.

    • Release to third party software providers.

  • Environment Management:

    • Resolve environment issues as required.

    • Ensure environments are stable and available to facilitate QA test cycles.

    • Administrate and utilize Solar Winds Monitoring for Non-Production environments.

    • Provide application support for pre-live environments.

    • Develop and support other teams in the automation processes for consistent environmental provision and change

    • Ensure changes meet architectural principles as defined by the architecture team.

  • Configuration Management:

    • Responsibility for configuration management of all environments including Production, ensuring software versioning is correct across all areas.

    • Configuration of new servers to agreed standards.

    • Assist in identifying hardware requirements for new services, procure and assist build accordingly.

    • Responsible for upkeep of all software configurations and the documentation thereof.

    • Development and implementation of automation processes in relation to configuration change.

  • Others:

    • Third line Production support as required.

    • Continuous improvement of the DR process assisting with DR testing as required

    • Liaise with third party suppliers as required to support any of the above processes.

    • Support IT Development purchasing as required.

Regulatory Responsibilities:
  • Maintain a high level of conduct, ethical standards and values

  • Adhere to and proactively enhance the firm’s compliance with applicable laws, regulations and codes of conduct in all jurisdictions in which the Firm conducts business and which have an impact on its business

  • Work to identify risks and enhance control across the business Report control weaknesses, illegal, suspicious or unusual activity

  • Maintain an appropriate level of competence through ongoing training, making requests for updates or development as required

  • Ensuring that clients are treated fairly by knowing the customer and giving suitable advice where appropriate, providing an appropriate level of service, communicating clearly and fairly and ensuring complaints are reported.

Required Skills:
  • At least 5 years general IT Service Management experience. Direct experience of at least two of the processes above is a must.

  • Experience of configuring Windows Services, Websites and Web Services in Internet Information Services (IIS).

  • Scripting using ideally PowerShell. (Windows Batch or Java Script or Perl scripting considered but will be cross trained to PowerShell.)

  • Hands on experience of automation

  • Experience of build and release management software tools.

  • Basic C# & .NET experience

Desired Skills:
  • An understanding of Agile software development cycles.

  • ITIL qualified, ideally to Foundation level in at least one of the processes above.

  • Experience of using at least some if not all of the following: Microsoft Windows Server, SQL, networking, Streambase Pricing, Tibco Rendezvous, Website Content Management solutions, Trading applications, Websites, SharePoint, networking, LightStreamer and Flash.

Technology Skills, Knowledge & Experience Required:
  • Programming Languages/Scripts: Powershell, C#/ Java

  • Web Technologies: SOAP, REST, Web Services, ASP.NET MVC, WebApi, IIS, Apache Tomcat, Netscaler load balancer, XML,JSON

  • Messaging: TIB RVD, TIBCO EMS, ActiveMQ (Desireable)

  • Databases: MS SQL Server2012

  • Trading Platforms: MetaTrader4, OneZero (Desireable)

  • SCM, Build and Deployment Tools: Git, TFS, TeamCity,, PowerShell, NuGet, Psake4, Maven, Ant, Nant, Chocolotey, gem

  • OS: Windows 2012 and Centos 7 , (Desireable)

  • Virtualisation: VMWare (Desireable)

  • Development Tools: Eclipse, IntelliJ IDEA, Visual Studio, ReSharper, PerfMon, Fiddler, PostMan, DebugDiag

  • Monitoring: Solarwinds, Logstash, Kibana

  • Collaboration Tools: Jira, Confluence

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

Role Summary:

The role of Trader contains three main components: to run the trading portfolios, deal with clients and to Broke/Trade Futures and Options in order to make money for the company, while acting with the highest ethical and regulatory standards.

Key Responsibilities:
  • Manage market risk exposure

  • Ensure relevant positions are monitored and managed across a relevant shift

  • Work with shifts to ensure that all procedures pertaining to the reconciliation of Prime Broker and Liquidity Provider relationships, are maintained

  • Ensure Trading Management are provided with all relevant information and trading data as required.

  • Monitor and maintain capital requirements restriction in respective regulatory guidance, relevant to shifts, and if required to the wider group

  • Awareness of the real time integrity of pricing which is published to clients throughout the shift, working to support the Pricing Team if needed.

  • Ensuring you fulfill any individual requirements in relation to Compliance or MRLO guidance

  • Understand and apply Best Execution and Transaction Reporting requirements and processes in respect to all work

  • Contribute to the development the UK Trading and Risk strategy as requested in relation to market risk mandates, and optimizing Revenue extraction

  • Assist Trading management and Pricing Team to refine appropriate pricing models and methodology in the Retail space

  • Work with key stakeholders to define FX Trading settings that impact client experience, in coordination with global retail strategy.

  • Work with teams to validate Daily PL, working with Finance relevant to specific asset class

Skills, Knowledge & Experience Required:
  • Normal FCA registration requirements of the role level

  • Understanding of the markets we serve, clients we target, and how GAIN can best fulfill their needs

  • analytical and numerical skills

  • Exposure to multiple departments with a clear understanding of how they operate

  • Strong verbal and written communication skills

  • Understanding of challenges of operating within a global environment, building alignment globally while executing locally.

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.

GAIN Capital Sr. Manager, CRM Strategy is a Customer Relationship Management (CRM) professional focused on working with the business process and development teams to design, implement and manage deployment of CRM solutions across the enterprise. This individual demonstrates a keen understanding of core CRM principles, knowledge of the customer lifecycle, and considerable experience with our primary CRM tool Salesforce.com. The Sr. Manager, CRM Strategy is a pivotal role in delivering a best-in-class client engagement via customer journeys, campaigns and the overall customer experience across engagement platforms, such as Salesforce and ExactTarget. This role serves as a liaison between multiple business user groups and global teams including marketing, product management, sales, partnerships and client operations, as well as compliance and technology to uncover business needs, align with business processes and enable solutions taking advantage of our CRM tools and capabilities.

The Sr. Manager, CRM Strategy leads requirement gathering sessions, working with capabilities owners across Salesforce sales & service offerings, ExactTarget marketing automation, Sitecore CMS and other marketing technologies, to deliver business applications. This role contributes toward building CRM capabilities roadmap and oversees all stages of project execution, through requirements definition, implementation, UAT and training.

Candidates for this role should possess knowledge of Salesforce.com (both functional and strategic) and its integration capabilities, and act as internal cheerleader showcasing best practices to advance sales & marketing efforts, improve customer service & relationship management and enhance the overall client experience.

Reporting to the Global Head of CRM Strategy & Programs, this is a pivotal role in delivering cutting edge solutions aligned to customer lifecycle metrics and engagement goals.

Responsibilities:
  • Be the subject matter expert in CRM best practices, tools and processes, and work closely with stakeholders ensuring effective utilization of CRM systems capabilities and operation

  • Manage execution of CRM strategic roadmap aligning Saleforce.com enhancements to meet business objectives

  • Partner with business and technology teams, proactively defining customer contact management requirements and collaborating to enable optimal CRM solutions for GAIN Capital

  • Contribute towards single view of customer initiatives and leverage customer insights, such as segmentation and propensity scores, using CRM systems including Salesforce.com and its integration with Sitecore, ExactTarget and GA360

  • Oversee business related Salesforce.com administration functions and manage junior team members

  • Manage CRM projects across the business, while ensuring best practices and standards are followed companywide

  • Communicates customer trends, issues, targets and opportunities using analytics

  • Drive adoption of CRM systems by providing training across the enterprise

Required Skills/Qualifications:
  • Bachelor’s degree or equivalent in Business, Marketing, Economics or a related field

  • 5+ years of experience with Salesforce.com (across Sales, Service, Analytics and Marketing Clouds); Salesforce.com Administrator Certification a plus

  • Experience providing enterprise level (100+ users) Salesforce.com solutions for multiple departments and stakeholders

  • Marketing Automation Administrator experience a plus (ExactTarget, Marketo, Eloqua or similar)

  • Experience with website CMS platforms a plus (Sitecore, WordPress or similar)

  • Strong customer focus (both internal and external) and understanding of CRM principles and strategies

  • Strong familiarity with the business processes of sales, marketing, and customer support

  • A team player, adept at working across departments to ensure user adoption and satisfaction

  • Problem solving mind set and sound decision-making skills demonstrated through successfully managing competing priorities

  • Strong marketing experience focusing on CRM, Sales and Customer service processes

  • Demonstrated ability to operationalize segmentation strategies

  • Strong analytical and Excel skills

  • Strong oral and written communication skills

  • Self-motivated and highly results-driven in a fast-paced and results oriented environment

  • Keen understanding of key operational metrics and performance indicators used to manage a Customer Relationship environment

WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.